Welcome to JiVa Labs.
- We will contact you to confirm your details.
- When the product is ready, our team will get back to you: your band is delivered straight to your home, or fitted at a consultation at one of the Bliss outpatient clinics in Nairobi.
- Your readings go live the day you put it on.
JiVa Premium
Which Premium package appeals to you?
Both come with the JiVa Band, the JiVa Labs App and a named care team. Pick the one that fits, and our sales team will reach out to you.
Not sure? Pick the closest fit. Our sales team will talk it through with you before anything is set up.
Questions, answered.
Do I pay anything today?
No. Signing up reserves your band and your place in the community. Payment is set up with Star Discover Insurance or Medicross when we confirm your membership.
When will my band arrive?
Bands are released to members first. When the product is ready, our team will get back to you to arrange delivery straight to your home, or a consultation at one of the Bliss outpatient clinics in Nairobi.
Does this replace my current medical cover?
No. Your existing clinical cover stays exactly as it is. JiVa adds what it does not cover: the band, continuous monitoring, plans and screenings. No service is ever paid for twice.
What is the difference between Chronic Care and Premium?
Chronic Care is continuous monitoring for people living with a chronic condition, with a nurse-led desk watching every reading. Premium adds a named care team, a trainer and a nutritionist, personal plans and quarterly screenings for anyone who wants to optimise their health. It comes as a Corporate Package for employers or a Performance Package for individuals.
Can I buy JiVa for my employees?
Yes. Choose Premium above, then the Corporate Package. It comes on one invoice, with an onboarding week and Mobile Health Unit screenings at your office, and you keep your existing insurer. Our sales team will reach out to set it up.
What is the difference between Star SHA+ and the Star health insurance package?
If you are already an SHA member, Star SHA+ adds JiVa care and extra benefits on top of what SHA covers, so you never pay twice for the same service. If you are not covered, the Star health insurance package is health insurance bought directly from Star with JiVa care built in. Both include Chronic Care as the base, with rate-card add-ons or an upgrade to Premium, and acute cover as an option.
Who sees my health data?
You and your care team. You decide whether family members see a daily summary. JiVa Labs is registered with Kenya's Office of the Data Protection Commissioner and never sells personal data.